Here when the
label can't read itself.
Most questions are answered below. If you need a human, the email is at the bottom and we read it ourselves — usually within a working day.
General support
Questions, bug reports, account help. We read every email.
support@discretelogix.com →Delete account
Permanently remove your account and all data via the web form.
Open the form →Privacy & data
What we collect, who sees it, and how to request your data.
Read the policy →Frequently
asked questions.
Tap a question to expand. Don't see yours? Email us — we add to this list when patterns emerge.
The analysis got something wrong. What do I do?
From the analysis screen, tap Report and choose the reason that fits. We read every report and use them to improve the prompts and validation. If the error is dangerous (e.g. a missed allergen), please also email support@discretelogix.com so we can prioritise it.
Why is the daily-value percentage different from the bottle?
The bottle shows a generic %DV calculated for a hypothetical 2,000-kcal adult. AI Nutrition recalculates it against the profile you provided — age, sex, height, weight, conditions — so the percentage reflects your body, not an averaged one. Both numbers are shown side by side so you can see the difference.
Can I change my health profile later?
Yes — Profile → Edit inside the app. New analyses use your current profile. Older analyses keep the snapshot they were generated with, so your historical results stay consistent even as your details change.
How many scans can I do for free?
Three per calendar month on the free tier. Pro removes the limit; it's billed monthly or yearly through the App Store or Google Play. Cancel any time from your store account.
Is AI Nutrition a medical app?
No. It is an educational tool. The analyses are produced by a generative AI model and may be incomplete or wrong. Don't use them to diagnose, treat, or prevent any condition. Always consult a qualified healthcare professional before changing your supplement or medication regimen.
Where is my data stored, and who can see it?
Your account, profile, images, and analyses are stored in our database. Your label images and a snapshot of your profile (age, sex, height, weight, conditions) are sent to OpenAI to perform the analysis — your name and email are not. We don't sell your data and don't share it with advertisers. The full breakdown is in the Privacy Policy.
I forgot my password.
Use the Forgot password link on the login screen. We send a reset link to your registered email. The link expires after an hour. If it never arrives, check spam and confirm the email on your account is correct.
I deleted my account but want to come back.
Deletion is permanent — we cannot restore it. You can create a fresh account with the same email; it will start empty.
Still need help?
Email a human at support@discretelogix.com. Include your account email, the device you're on, and what you expected versus what happened. We typically reply within one working day.